FAQ

Frequently Asked Questions

How do I create an account on the website?

To create an account on the site, you must fill out the form. You will receive a one-time login code at the provided email address.
You're all set! From now on, you have access to your current order status, purchase history, and account management tools.

How can I pay for my purchases?

- via electronic online payments: instant bank transfer, the BLIK mobile payment system, or by payment card (Visa, Mastercard);

- via traditional bank transfer

- with exact cash upon delivery.

When will I receive my order?

Orders placed by 12:00 PM from Monday to Friday are processed on the same day. Orders placed after the cutoff time will be shipped the next day. To learn more about delivery times for specific carriers, click here.

How do I check my order status?

Quick login – simply use the email address you provided when placing your order. Instructions can be found in the "How to create an account?" tab.
Website chatbot – enter your query, and our chatbot will provide you with up-to-date information on your order status.
Contact a consultant – reach out to us, and our team will help you get the information you need.

How do I use a shopping discount?

Add the item to your cart and then proceed to checkout. Once you are in the "information" window, a field will appear on the right side where you should enter the generated discount code.

Will I receive a VAT invoice for my order?

The proof of purchase for every order is a VAT invoice, which is sent via email on the day the goods are dispatched. If invoice details are not provided when placing an order, we will issue a personal invoice using the recipient's information. It is not possible to correct the details on an issued document.

What should I do if I want to return an order?

We provide the Customer with the right to withdraw from the contract in accordance with the provisions of the law. A Customer who is a consumer has the right to withdraw from the contract concluded in the Online Store within 14 days without giving any reason. Please fill out the return form and include it in your shipment.
You can send a parcel with maximum dimensions of 41 x 38 x 64 cm for free via InPost 24/7 Parcel Lockers. To do this, fill out the form: https://szybkiezwroty.pl/pl/Euro-Box

What should I do if I want to file a complaint?

The goods offered in the online store are covered by a 24-month warranty. To file a complaint, please fill out the complaint form and send it to the email address sklep@eurobox.pl.

How to measure a lock?

Our consultant will help you choose the right lock; to do so, please provide information regarding:

1. Body length

2. Mounting hole diameter. If the lock is flattened on one side, measure the diameter from the flattened side and the convex side.

3. Lock diameter

4. Cam length, measured from the center of the mounting hole.

5. If the cam is offset, measure the offset excluding the thickness of one sheet of metal.

6. Key rotation angle

7. Keying system - locks are available in two keying systems: keyed differently (each ordered lock will have a different key number) and keyed alike (each lock will have the same key number and all can be opened by the same key).

For locks keyed differently in the MASTER system, it is possible to purchase a service key that will open all of these locks.

Quick turnaround

Delivery

Warranty

Returns